AT&T has sent thousands of call center jobs overseas. Not only is that terrible for workers in the US, workers in the countries where AT&T sends work don’t have union protections like we have here. That means they have little power to challenge poor working conditions or to even combat wage theft. The truth is, the absence of labor rights in other countries makes it even easier for AT&T to rake in a profit at the expense of working people.
|SHARE ON FACEBOOK ►||TWEET ►|
Oliver works at one of AT&T’s largest call center vendors – Teleperformance – and is being targeted for termination for telling the truth about companies like AT&T on social media. Here’s what he wrote:
“Companies like Verizon, AT&T, Samsung and others outsource their operations to companies like Teleperformance, Convergys and Alorica with the objective of reducing COSTS. These companies take advantage of the economic situation and the low educational quality of many countries in the world, mainly in Latin America, to squash labor rights and basic human rights.”
Today is Teleperformance’s annual shareholder meeting – so let’s make sure Oliver’s message is heard loud and clear.
Workers like Oliver are just trying to earn a good living. Let’s stand up to AT&T’s greed together.
- AT&T has cut more than 8,000 call center jobs since 2011 and closed at least 23 centers.
- The company has sent thousands of jobs to Mexico, the Philippines, the Dominican Republic, El Salvador and other countries, along with low-wage areas of the U.S.
- In 2016, AT&T opened a corporate-owned call center in Mexico, near Mexico City, that serves the U.S. market. This center currently employs about 200 people but workers have reported that the center is intended to expand to 500 employees in the short term and 5,000 employees in the medium term.
- Last month, seven members of Congress sent a letter to President Trump encouraging his administration to help protect call center jobs and bring offshored jobs back to the U.S.
- AT&T has outsourced more than 60% of its branded retail stores to low-wage third party dealers, undermining the standards of its own retail employees